I can log in but after that I get message that I need to subs. If you cannot connect, DM me your IP address and I'll add it to the support case.It works on data on my phone or hardline on laptop, just not over wifi. Hi, I’m having the exact same issue and I’ve had a ticket open for the past month about this with no updates each time i call in. Crave App has much better way of searching and accessing programming so it is a shame we cannot use it. I've managed to log in to my account on my tablet and phone, but I am unable to read any comics because it says that I don't have a subscription, even thought I bought a yearly subscription a little over a month ago.I've contacted support but they haven't returned to me yet, did anyone else encounter this problem?Edit: I'm back in, it seems like they fixed the issue.This what my issue for most of the past two days.
I will private message you the account details.
When you last spoke to one of our representatives, were they able to provide an update as to the status of the ticket that was submitted? Anyone has similar experience?I know first hand how awesome the Crave TV App is so I definitely want to help you out here and see what is causing you to keep getting this error message when you are a subscriber. Please let me know if there is any ideas or suggestions. I'm both surprised and disappointed that it's taking such a long time to resolve your content issues for the mentioned apps! Can't find what you're looking for? Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report 09-08-2017 02:29 PM. I don't have the subscription tab as you can see in the following photos from my phone. Click on Subscriptions, then click Cancel Subscription in the upper right-hand corner of the screen. I will private message you the account details. More Less. If so, can you please share with the rest of the Community?We look forward to your reply and hope to assist you further! Called support a few hours ago, but they only could say they were working on it.Anyway about an hour ago it suddenly started working again. I have HBO on my subscription plan, However DirecTV app and HBO GO says I don’t have subscription. Is there a problem with the Sky Go app today? It says I don’t have an account but I have a subscription? I have Crave+HBO+Movies on my Ignite TV account and I can access content using Rogers boxes but 4 days after Ignite TV is installed I still cannot access Crave content using Crave App on Android or on my computer. Also tried on my desktop but says the same thing. Subscribe; Printer Friendly Page; Back to Topic Listing; Previous; Next; Highlighted. The app says I don't have a subscription. I've had a manger contacting me on a regular basis saying that he would escalate my ticket, haven't heard from him in two weeks. They're changing their login systems and the migration seems to be hitting some speed bumps.I had that issue, but when I signed it with the email account I had associated with my username I was able to use my normal subscription.It let me log in with my username at first, but there was just no subscription associated with it .Also, and I'm suggesting this because I had this issue, try to login with the right email account. I have online chat agents and call centre representatives trying to help...I'm getting no help at all for what seems like a simple configuration issue with my profile.Welcome to the Rogers Community Forums and great first post! Crave App has much better way of searching and accessing programming so it is a shame we cannot use it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How do I level up on my rewards account? Again only while on wifi.Awesome! Please PM us I had a ticket created approximately 8 weeks ago for the same issue. Deleting the app, logging out and back in, clearing cache yielded no results. Didn't have to do anything. Yes, I can access the Ignite app from my cell phone, unfortunately the ignite app is not available on the firestick...so it's not a very useful app for streaming to a decent sized monitor.I get varying error messages depending on the service provider and the method of access, for example:Global website says "Sorry, we are unable to verify your credentials right now. If so, can you please share with the rest of the Community?We look forward to your reply and hope to assist you further! By using our Services or clicking I agree, you agree to our use of cookies. I am receiving crave for free by the way.