Thankfully we have review forums such as this one where we can forewarn our fellow consumers of a company’s products and services prior to actually purchasing or using them. Customer service was so so and frustrating at times.Had through work.
The mobile apps make communication much more convenient and transparent too. Cigna. * Most Connect and Cigna SureFit plans require referrals. The biggest pev is the promise that a manager would call me within 48 hours for dicuss this a call was never made! Cost-sharing rules for health care costs also vary based on the benefit plan chosen. Customer Service Representative Cigna. If you can't trust the information they give you over the phone, then you can't trust them, period.Refused to provide electric wheelchair, because a nurse was able to override Rehab Specialist Doctors evaluation. And I am mentioning all of this, because that is exactly what Cigna has done to me!! Cigna was on it, they gave me a case manager, they gave me a counselor 24 seven 365. I am extremely disappointed with this Company, whenever it comes to that they need to charge Your card for the policy there is no delays whatsoever which I would be fine with that if they providing what they said they will, but when it comes that they need to pay something for You in return well that's when the issues are starting. I've never had an issue with them working with doctors on payments or denying any claims. The CEO and Executives are GREEDY PIGS. Any then the money we have had to pay upfront now bc dr. Offices do not trust cigna yo pay. After researching online I found out it’s common for Cigna to deny people’s MRIs even if it’s urgent for someone to get a MRI. Can't wait to finish my contract with this company. This whole thing is stressing my out, causing severe headaches and is depressing me. They helped me with medical as well. Health insurance companies prey on the vulnerable and one day these health insurance companies will get what’s coming for them! Cigna is untrustable!My parents had us on Cigna through my mom's work and it worked pretty well until I moved from Texas to Utah for college. It takes forever for them to approve any tests! THIS is sad. They blame it on the provider. I have done a bunch of research on the medication and it scares the crap out of me. For example you can review your account balance, check a claim's status, find doctors and hospitals, and perform other member tasks with the myCigna app.With millions of customers around the globe, customer service is important to Cigna. However coverage levels, networks, and cost-sharing rules differ. Fortunately, several of my friends and family help me set up a GoFundMe page, so I've been able to raise some money to cover the costs associated with my chemo.
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