";s:4:"text";s:4387:"This allows you to specify things like the subject, description, assignee etc. Anybody else having this issue?I have fixed the code and submitted the fix to the labs team. Free 14-day trial, then $4.00 per agent, per month Find out what it takes to get your app on the digital shelves.Please also send me occasional emails about Zendesk products and services. Are you using one of our apps, or do you have a different workflow in place?The workflow I am using is submitting using the tickets API:https://{subdomain}.zendesk.com/api/v2/tickets.jsonWhen pulling existing project parent/child tickets, I can see the project-related data in the JSON. We save 15%-20% of agent time for common customer scenarios -- which is a truly meaningful amount for a fast-growing company. Some processes are well-trodden paths and you shouldn't have to re-invent the wheel every time they need to happen. As a Zendesk administrator, open the app in the left-hand bar and follow the prompts to enable it.To activate your 14 day free trial, install the app and enter your payment information. This will take you to the New Task form and automatically populates their account info for you. )As tickets are worked on, the status can be viewed from the parent ticket.We are looking at managing projects in Zendesk, and this app looks like it will do exactly what we need. It's a New Hire ticket?
View logs of who created, completed and deleted all tasks on each ticket. ⚠ Coronavirus Questions?
Also, if the task involves one of your customers, you can attach the customer in the task as well for reference. For companies that aren't yet big enough to use a third party provider to manage projects, the Project Management APP from Zendesk labs will come in handy.This APP allows you to create a Parent ticket and attach multiple child tickets to it, without having to use the default Problem-Incident scenario. However, I can tell you that when a field is required, that means that the field must be filled out in order for the ticket to be Thanks for the info, I will contact the Zendesk Labs team for further support.What does the Group field do on the Create Single Ticket? If you wanted to create another child ticket, you'd have to click "Single Ticket" again.When you click "Bulk Ticket" and submit, the app stays on the ticket form. You can also create a task from the customer screen by clicking the Tasks drop down button. Otherwise, I'd definitely recommend you check out our Could someone advise me what the difference is between the "Project App" and the "Linked ticket app" in the way these work?I've read both descriptions, but they seem similar. You are able to control and manage multiple tasks at the same time using the mass management buttons (5) and (7). Community Submit a request Sign in. You can find the Task page link in the upper right hand corner next to the Location name or by starting to type "Tasks" in the Global Search box.Here is an example of an open task list where you can see all open tasks assigned to you or created by you.
By combining Macros with task templates and sub tickets, we've been able to create streamlined workflows that greatly improve agent efficiency. Below, we dive into a few different aspects of Zendesk, so take a look! If you already use Zendesk, you’re probably aware of the immense time savings it provides. Read reviews, buyer's guides, and product information to find the best fit. You can see the successful addition of the ticket, (although it looks nothing like your 3rd picture on the apps/project-app page, which includes ticket #, subject , and status)The 3rd screen shot shoes ticket 238 (the child ticket I created through clicking "Make a project from this ticket". Sorts results by apps running active bidding campaigns, from the highest to lowest bid. The only difference I see compared to the single ticket is that the group field changes to a list, though that list is empty for me.