Talk with your customers via Service Cloud Voice, a new product that integrates the power of Salesforce with the telephony services of Amazon Connect.
Explore. Plus, admins can also control how information will be read back to the user, including the ability to offer next steps or follow-up tasks within the response, and which channels and devices that the skill is accessible on, such smart speakers or phones. Einstein Voice Assistant, which launched in beta last year, was a component of Salesforce’s Einstein Voice — an outgrowth of the company’s Einstein technology that enables customers to navigate cloud services hands-free. The integration between the two companies, Red Box AI Bridge for Salesforce Einstein, enables organizations not using a Salesforce-embedded communication platform to … DOCUMENTATION . Users could update Salesforce records and create tasks using natural language requests, or tap Einstein Voice Assistant to navigate through Einstein Analytics dashboards and surface metrics like open service cases and performance guidance. Einstein Voice Basics . Powered by Einstein, new voice intelligence applies natural language processing to call transcriptions – providing sales and service teams with insights and trends that will drive smarter, more personalized customer engagement:In September, Salesforce joined Amazon and leading technology companies to announce the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with choice and flexibility through multiple, interoperable voice services. Nearly half of U.S. households are already using a voice-activated device for everyday activities like getting driving directions, dictating text messages, playing their favorite songs and even turning on home appliances – all without lifting a finger or tapping a keyboard. Dive deeper into the Einstein Platform at the Salesforce Einstein Hub . At TrailheaDX 2019, Salesforce's Michael Machado spoke with TechRepublic about the unique challenges of building Einstein Voice Assistant within the company's highly-customizable platform. your password Learn about voice technology and how you can talk to Salesforce. For you to have an optimal experience, we require that cookies be enabled on our site.3 simple questions - 3 minutes is all it will take to help us know you a little better.By submitting your e-mail address you agree to our From a setup page, developers and admins selected customer relationship management actions — such as updating a field, creating a task, or reading out a prediction — and the fields or objects that informed each of those actions. This is powered by new Einstein Voice Skills, which will empower admins and developers to create custom voice apps across the Salesforce Customer 360 Platform in just a few clicks.Using Einstein Voice Skills, companies will be able to create custom voice-powered apps to reimagine workflows and processesFor example, an admin or developer can build a custom voice-powered assistant for a field technician that enables her to verbally and instantly check on a service history while en route to her next customer, Acme, just by saying “Hey Einstein, what is Acme’s recent service history?” Meanwhile, admins can also build and deploy a separate, custom voice app for service managers that has a seat at the table for weekly leadership meetings, offering insight on open service cases in top regions, guidance on the team’s overall CSAT performance and more.
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