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xFi Pods are one of my favorite topics to write about.







We want you to enjoy the best possible at-home WiFi experience, which is why we offer xFi Pods which easily enhance WiFi coverage throughout homes with Xfinity Internet service. I hope you are having an amazing day. I apologize to hear of the issues you are having with the xFi pods.

Nothing is connected to them.I'm having the same issue. All 6 pods are active but show no connected devices, even when there is a device in that room and it’s pretty far to the gateway. I wanted to follow up to see if this has corrected itself on your end and if you can now are able to see the connected devices?My pods show as connected but no devices ar connected to the pods, just the gateway. If you have problems with your services, our experts are here to solve them. I'm hopeful you'll find the installation process using the xFi app to be a pretty simple, step-by-step process.

I had a modem replaced by a tech with a pre-existing xFi pod setup and it stopped working with the replacement modem until the pods … I've done the reset, reboot, even reinstall and xfi app hangs on locating pods (sees the one I start with) and then says connection failed. If you have questions about your services, we're here to answer them. While you won't have the full 600 Mbps to any device that you would have if wired to your gateway w/ no other devices using bandwidth, you should have sufficient bandwidth for video and audio streaming and web surfing.As an example, on my 300 Mbps plan, I just tested and got about 105 Mbps down on a 5-year-old MacBookPro while connected to a pod one floor down and toward the back of the house.I just received the pods and non of them is connecting to my XB7...In my experience, when connected to the pods the speed is only 20-30mbps. Had been working great, and on Tuesday they all went off line (7 of them).

Thanks for your question!

Is this a reporting issue or are the pods not really doing anything. It would be helpful if updates could be posted to some that have/had the same issue. In this case, the device is an xFi Pod.

If possible try to locate your XB7 (!) firmware on XB7 is eMTA & DOCSIS Software Version: Prod_19.2_d31 & Prod_19.2I'm not convinced they did not do a firmware update and break the plume pods....Welcome to the Xfinity community!

Requires Xfinity Internet subscription with a compatible Xfinity xFi Gateway. I’ve been reading mixed reviews regarding the xFi pods. Setup Xfinify xFi Pods If you are looking to setup your Pods for the first time or after resetting them, we have a separate guide available to help.

Place the first pod no more than about 15-20 feet from your gateway.

Have you tried to unplug your pods, restart the gateway, plug the pods back? I see in one of your comments that yours are arriving tomorrow.

If yes, what is the best strategy to install them around the house? xFi Pods are one of my favorite topics to write about. I appreciate you taking the time to reach out to us here on the forums. I waited the 7 days and still no devices were connecting to the pods.



Would it work?
Couple tips from one who has gone through the process and been satisfied with the outcome. Is there no way to connect directly to a Pod?Greetings, dpw89!




Pods will not exceed the maximum provisioned speed of your Xfinity Internet tier of service.

Recommend that you call Customer Service and verify that the xFi pods are on your account and provisioned correctly for your modem. For immediate assistance, check out the Hi. Maximum throughput of 200Mbps over WiFi connection in laboratory setting. Then you’re done! (Can this situation be caused by one or more pods being located too close to the gateway -- like not in another room from the gateway?Hello Matt, thank you for taking the time to reply with an update and glad to hear everything was resolved. You asked for my name. I disconnected my old extenders and am now dead in the water except when I can connect to the router. This XFI pod is not compatible with Comcast Business accounts.
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