We had a really good time.Alright, good origin story, Batman.
I mean, it just isn’t.HOW the error happened, but more importantly, how we got into a system where the outcome was possible, those become really desirable questions.But to talk about error, you first have to talk about principle two, which is weird, because maybe it should be principle one.
at So that’s a good order.
Depending on where you search for this determines the answer you get. Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. One of the most influential, most innovative, and most controversial thinkers in occupational safety and health these days is Dr. Todd Conklin, who’s famous for his human and organizational performance (HOP) approach to safety matters.It’s likely you’re familiar with Dr. Conklin and don’t need me to explain to you who he is.
But if they put it in the back, it means you have to walk through the entire store to get to the item that they’re pretty certain you’re going to buy. Because we’re hardwired to go in and say the worker screwed up, a better worker would have done something, I wouldn’t done something differently, and blends emotionally satisfying. But every success that happens has human error. I mean, if you look at an industrial safety in the United States, there’s been remarkable improvement in the last fifty years.
It could have a good outcome (serendipity – rare), or little to no consequence (most errors – good news), or a bad outcome (the ones we tend to focus on eliminating).The first question I ask my students about the definition of error (something you didn’t intend to do), is, “is it difficult to get people to quit doing things they didn’t intend to do?” The answer of course is ‘Yes’ it is difficult to get people to quit doing things they didn’t intend to do, because they didn’t intend to do it!Hence the reason for Human Performance Improvement (HPI).
But he just put a book out on organizational failure in the late-90s. We’ll talk about mistakes later, but the definition goes on to explain an error is a “state or condition of being wrong in conduct or judgement”.Wikipedia defines an error as: “A deviation from accuracy or correctness”.I believe an error is simply “something you didn’t intend to do”.
And if we can actually take a chunk out of the fatality numbers in the workplace, that’ll help usThe other thing that I hope happens, just because I’m sort of fixated on this, is that we can start looking at the systemic approaches to problem solving in a more social setting, as well.For instance, the opioid issue that we’re seeing so much around the United States, it’s going to be a hard thing for us to tackle if we get away from those five principles. Principles of Human Performance Improvement If you’ve ever been on a date or had children, you know that.Then we sort of got to a point where compliance was limiting as well.
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