";s:4:"text";s:5143:"I just wanted to make sure if I sent similar data that this would behave in the same manner as if I had used the Project App directly.I'm not completely sure what kind of black magic goes on behind the scenes when you use the app to create the link between parent and child tickets and display the linked information within each ticket.As you've probably seen, when you create a project using the Project App, there are two tags added to each ticket: either This would probably be fairly easy to test; just make some test tickets with the tags and see what happens. It would be ideal for what we need in our situation.It's true that this app is not officially supported; hence the warning message when you go to install it. If I start typing one of my group names, it will show the matching group names in a list, but if I select one, nothing seems to happen. You can see the successful addition of the ticket, (although it looks nothing like your 3rd picture on the apps/project-app page, which includes ticket #, subject , and status)The 3rd screen shot shoes ticket 238 (the child ticket I created through clicking "Make a project from this ticket". The apps are very similar, with one major exception. Is there any hope to have a fully functioning option for this app? Let me know if you have any other questions.Secondly, each parent ticket is tagged when the first child ticket is created. This is so views can be built.This is an app. Anybody else having this issue?I have fixed the code and submitted the fix to the labs team. Set up the Project Manager trigger, and make magic happen automatically in Zendesk. When submitting the app ticket form a ticket will be created for each group selected and a list of tickets created will be displayed.Requires a text field for the project id. Teamwork Projects is an easy-to-use online teamwork & project management software application that helps managers, staff and clients work together more productively online. However, I can tell you that when a field is required, that means that the field must be filled out in order for the ticket to be Thanks for the info, I will contact the Zendesk Labs team for further support.What does the Group field do on the Create Single Ticket? (Got a bunch of js errors and missing information at first. Otherwise, I'd definitely recommend you check out our Could someone advise me what the difference is between the "Project App" and the "Linked ticket app" in the way these work?I've read both descriptions, but they seem similar.
If you wanted to create another child ticket, you'd have to click "Single Ticket" again.When you click "Bulk Ticket" and submit, the app stays on the ticket form. General. The Zendesk platform: open, flexible, and powerful enough to build the best customer experiencesA new part of Sunshine that lets you build interactive messaging experiencesCreate Children tickets that all link back to a parent ticket.When viewing a ticket that is not currently in a project a button will be displayed to make a project from this ticket. Integrate the Project Management app into Zendesk Support. )I did some testing on my end, and I was able to create child tickets using the app and set any ticket type I wished, not just Task. We will wait until this feature is out of beta, as we do not want features that are not perfect :) But it sounds like a good app!Also, we hope that Zendesk will make it more native to Zendesk to link a ticket to another ticket - so it will show in the ticket header.If using a custom date field, the calender for choosing the date will not pop up and I have to type in the date.And if the setting for the ticket field is "required", it is still posible to submit the ticket with a blank field.Are these known issues and will they be solved in the next update?You're better off contacting the team via Zendesk Labs, as they manage the app directly. Keep in mind this isn't an official Zendesk app at all, just a little nifty thing a group of people decided to whip up together on the side.As Andrea mentioned, we're not able to support Zendesk Labs apps because they're unofficial. When clicking either of those buttons the current ticket ticket form, ticket fields, requester, and description will be copied to the ticket form in the app. That said, it was written by one of our own developers, it's quite stable, and many of our customers use it without problems.It's possible that this could become a supported app in the future, but there's a process to be followed in order for that to happen and I can't say whether it's on the roadmap at this point.In summary, install the app and be of good cheer. Go ahead and assign any test tickets to me. But I can tell you that it I am having the same problem as Doug. Create Children tickets that all link back to a parent ticket. :) Let us know if you have any other questions!It seems also (version in the market) that all tickets must be tasks with due dates. Guides on managing projects in Knowify. Would you be able to send me some recreation steps and/or a screenshot?I can't figure out the function of creating bulk child tickets. ";s:7:"keyword";s:26:"zendesk project management";s:5:"links";s:595:"Jalen Ramsey Madden 20 Golden Ticket,
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