We're all griping to the wrong outfit. Share your speeds LTE. If you have the TELUS Wi-Fi Hub and have a 500 Mbps or higher speed plan, then you should download TELUS My Wi-Fi app to measure the speed of the internet being delivered to your modem. It may be a setting in the Hub or in their software, I have no idea on how they do it, but only then would I feel confident switching plans.
In the beginning it worked wonderfully but recently it has started to lag with no real changes being made. Close. 3. Our service includes: Comparison of existing services to new TELUS services. My advice to anyone on this forum Become the squeaky wheel and complain complain complain to the CRTC, not Telus. But from what you heard from Telus, do the old plans retain the tower-switching capacity? It has been better since, but still bogs down at crucial times. slower at nighttime to about 10 - 15 mpbs at the worst. One more thing - in our area, the only other Internet provider is Xplornet, I am told they have unlimited data plans and fairly fast download speeds, but their upload speeds are all restricted to 1 Mbps on all of their plans, and I can't live with that. Thanks.Ok, thanks LaneN. The speed does come back at times and then disappears again.There is no going back to my old original plan of $76 for 250 GB as it does not exist anymore. I had more jitter than i used to on the speed tests so i thought restarting the hub a few times would solve it, after doing so my speeds decreased and my ping went up, 67-69 download and 16-18 upload with 13 ping. Welcome to the Telus service world.And talk about Telus craziness, if you switch plans with a Telus rep. over the phone, even for a minute to try the new plan out, you can never go back, because the old plan does not exist anymore, so there is no "coding" for it, so you can't go back to old plan from the instant they switch you. If so, then I might just stay with the old plan.Yes, hard to say what to do. I see Telus also has a new Hub model out now, the ZTE MF 279T as opposed to the old ZTE MF-275R, have no idea if it would work any better on speeds with weak cell phone signals or congested towers, etc.
Hope this helps.Hello LaneN, can I ask you what kind of booster you bought and do you connect directly to Hub?
Share your speeds LTE. The Telus reps in the call centre were unsure if would improve things either and did not seem to know what features were better or why Telus moved to this new Hub now and eliminated the old one in their sales. Get Started. What I did was to gripe to the CRTC and have them handle it. Having set up the new hub the speed is 42. I am sick and tired of complaining to Telus Mobility and getting the same old run-around.
In other words, suck it up Telus hub customer.I was told to may-be find a new Internet provider by my Telus technical help, as they had no idea when their network people were going to fix the congestion and slow speeds. I bought a Weboost 4G Connect (weboost=Wilson Amplifiers). I have just taken delivery of a new smart hub 2. No one seems to know anything about it on their technical help team, typical Telus Service. So of course, the towers are overloaded and very congested, and the HUB is restricted from switching towers to get a better signal. Press question mark to learn the rest of the keyboard shortcuts.
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