";s:4:"text";s:4487:" However, it seems that many of the decisions about what to include/not include are based on budget cuts, rather than current local law or health concerns. We are disheartened to hear of the shortcomings you experienced during your visit to our resort. I called to place a lunch order and they told me it would be 1 1/2 hours for me to get it. When I asked one of the servers, "Gustavo" he was the most disrespectful ever!!! They never called me back about anything and at the last minute told me no I couldn't have a photographer take pictures of my proposal and that it would've cost $250 extra. Please know that we take your feedback very seriously as we work to improve and evolve our policies for our resort. First, with COVID-19 it is expected that numerous services and amenities may be limited and I support such measures. You could not order a drink at the pool. I loved how they had so many vegetarian and vegan options on the menu. To make the situation better, I agreed. The best part is there is nothing to clean up after. I asked for a menu from another server who got so rude and refused to help as well! The staff says NOTHING and told me they are lenient because there has been very few cases in the area. Is that not insane?!? I felt extremely unsafe and shocked.
Before getting the menu we were rushed to order Because they are closing the kitchen. And with 396 rooms, there's more then enough space for everyone who needs a little break from hurried city life. !This property is beautiful with surrounding ocean views everywhere...you can't beat it!This is The RITZ!!!!!! There's no where else to park in all the surrounding areas and after your $1500 payment for just 3 nights, they're gonna pull a cheap dick move and add on $50 just to park your damn car?!? This Is a super fun place to go and share with your friends, we always sit in the bar area on the couch facing the gorgeous fireplace... ( you can still see the sunset...) the swordfish tacos and salted caramel chocolate martini keeps us coming back. We really only came here for the pools .. but biggest disappointment. While we continue to make adjustments to our protocols and adhere to safety guidelines, this should not impact the luxury experience you come to expect. We did luckily find a street .8 miles away that's free to park only because of Covid but heads up, this is not an all inclusive hotel!Very reluctant to give 2 stars . Mission Basilica San Juan Capistrano is 13 minutes’ drive away. One of my favorite getaways in Southern California. INSPIRE. Great service, hardly comparable to others it's so wonderful. I get that OC reversed the mandatory mask guidance, but that doesn’t mean people shouldn’t wear masks or take precautions. The wife was here for a few nights for a conference and I decided to crash her hotel stay since I have never been to the Ritz at Laguna Niguel. I ordered two glasses of house white wine and they came in these very small plastic cups at a price of $17/each. I would assume they are taking the extra precautions with sanitizing. CONTRIBUTE. I will never return here again. The restaurant 180Blu was extremely rude to us and lied to me about a table we got kicked out of and then replaced by someone else a couple minutes later. We would welcome the opportunity to address your concerns further so that we can regain your trust. Now $499 (Was $̶9̶9̶9̶) on Tripadvisor: The Ritz-Carlton, Laguna Niguel, Dana Point. Walking around, one would never know thatThank you very much for your thorough review. You could either make a phone call from the pool to the hotel to order and they would bring it to a designated table near the pool and you had to pick it up. We understand how important it is that you feel safe during these unprecedented times and our Ladies and Gentlemen should reflect that from check-in to check-out. Located in Monarch Beach, The Ritz-Carlton, Laguna Niguel is within a few miles (5 km) of popular sights such as Dana Point Harbor and Doheny State Beach. I had made a note to the concierge ahead of arrival that my partner had a spa appointment at the same time as regular check-in, so if they could get us into our room prior for us to drop our bags and allow him some time to relax after the drive down from LA, that would be great. Freaking insanity and will never stay here again. The check-in process was flawless. After finding throw up in the big pool we decided to go to the little pool. ";s:7:"keyword";s:37:"ritz carlton laguna niguel residences";s:5:"links";s:852:"Fernando Amorsolo Contribution,
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