";s:4:"text";s:2967:" View the profiles of professionals named "Trollope" on LinkedIn. The contact center itself is a very rich source of this data, from call detail records, to the full recordings of every call and contact you have with your customers. One of the best things about working at a company with Cisco’s resources is you get to blend fundamental technology research with macroeconomic trends. …
As a result, he has created a fast-growing $4 billion collaboration business for Cisco.Prior to joining Cisco, Trollope led Symantec’s sales, marketing, and product development teams as the group president of the SMB and the Symantec.cloud business units. Since then, he has reinvented Cisco’s collaboration business and made design, affordability, and exponential improvement the guiding principles of product development.Under Trollope’s leadership, the group has refreshed the entire collaboration technology portfolio, simplifying the product line from 65 to 17 SKUs, reducing the cost of video endpoints by 85 percent, and winning eight Red Dot awards for outstanding product design. View the profiles of professionals named "Trollope" on LinkedIn. This disruption of the on-premises contact center market and legacy contact center vendors is just beginning.The shift to the cloud is opening the door to the next technology-enabled transformation for the contact center: Artificial Intelligence (AI).AI is transforming the technology landscape, and the gateway to AI is access to vast quantities of data. Both IVRs and IVAs have improved call deflection and costs savings for businesses, but in most cases, a delightful experience has remained elusive and customers don’t like them, preferring in most cases to speak to a human as quickly as possible.AI plays a critical role in replacing these frustrating systems with natural conversational virtual agents, which can quickly resolve common issues and seamlessly connect to humans when necessary. Cisco lost a key warrior in its battle to become a monster software player this week as Rowan Trollope, senior vice president and head of the $5 billion Application Group, said he … This disruption of the on-premises contact center market and legacy contact center vendors is just beginning.The shift to the cloud is opening the door to the next technology-enabled transformation for the contact center: Artificial Intelligence (AI).AI is transforming the technology landscape, and the gateway to AI is access to vast quantities of data.